Live Sales

Please claim responsibly! Claiming during a live sale is a commitment to purchasing the piece.

• TikTok: Please be sure that your preferred payment is ready for the invoice that will be sent after the live has completed. If you have not purchased from us previously, please DM the live profile so we can find your account. We will NOT attempt to locate you otherwise.

We strongly discourage putting back pieces after claiming, as it makes it much harder for other customers to claim, as well as adds financial strain to us. If you must put back pieces, please do so before the live sale is over. Once the live ends, your claims are a commitment that you are going to buy those pieces. Cancellations after the live could result in a temporary or permanent ban from live sales. Please note that cancellations are separate from our return policy outlined below.

We heavily discourage cancellations on any Live Sale pieces. If you cancel a Live Sale item after claiming, you can/will be banned from future live sales as well as the potential for total account ban.

Invoices are sent a couple hours after the live sale is over. You have 24 hours to pay your invoice. After 1 additional day of non-payment, your invoice will be considered cancelled with the potential of being banned from participating in future live sales. If you have any unpaid invoices or pending payment extension requests, you will not be allowed to claim anything additionally until full payment has been made/received.

Our live sale hosts and staff are our family, new or seasoned, and work very hard to provide an enjoyable community. Every item shown is something that we all at IGC are proud to present to you. Get to know your host! We are all human beings with different personalities that we bring to the lives, and while we encourage having fun -- please be mindful that our host's are working and be considerate towards your host's time.

Please remember to be kind, respectful and patient. Bullying, harassment, spam, and harmful behaviors to hosts, staff, or to each other in the lives or on our page will not be tolerated and are subject to a permanent ban.

Self Promotions:

While we are advocates of small businesses (being one ourselves), we ask that participants please refrain from self promotions in our live sales.

We do NOT allow for any outreach via our lives to our customers. If it is learned that you are spamming those in our lives outside of the live, you will be blocked from all platforms.

Screenshots will be given at the end of the live sale. Once the live sale ends, we are unable to go back and give you your screenshot again, so please make sure you screenshot or record your pieces before the live sale is over. We will not be able to show claims from a previous live. Customer service does not fulfill screenshot requests.